Contract of Private Package Tours

We are responsible for ensuring that your travel arrangements are supplied as agreed before the booking. We take responsibility for the services that we provide as well as the services of our subcontractors. Exemptions are airlines accidents or delays, loss of luggage, or medical and customs regulation, for which we cannot take responsibility. Our liability is limited the total cost of your travel arrangements. We are also responsible for identifying any foreseeable risks associated with your holiday. Adventure travel, by its very nature, may carry greater risks than other holidays. We will do what we can to alert you and your companions to such risks and take steps wherever possible to ameliorate against them.

3. If we change or cancel your holiday

In the unlikely case that we have to make changes to your travel arrangements, we will notify you or your travel agent at the earliest possible date. We do reserve the right to make changes at any time due to circumstances which lie beyond our control. In the case of significant changes to your itinerary, you have the right to cancel your holiday and be fully refunded. If the changes increase the cost of your holiday, we will notify you and invoice after your acceptance of the difference in price. If the changes decrease the cost of your holiday we will also inform you and reimburse you the difference. No refund will be made to a participant, who is rejected by our trek leader for any of the reasons, set out below in Participation section (below), or who is unwilling or unable to complete the tour.

4. The effect of price increases

The prices quoted on our homepage are correct at the time of publication. We reserve the right to change any of the prices, services or other particulars contained on our homepage at any time before we enter into a contract with you. If there is any change, we will notify you before we enter into such contract, and seek your prior agreement to the changes.

Prior to the arrival TGM will make sure that you with:
a. Visa support and general information about passport and visa requirements.
b. Mongolian Fact File, Kit List, Frequently Asked Questions (FAQ) File.
If you have any medical conditions or special dietary needs you are responsible for informing us well in advance of your intended arrival. You must ensure that your travel documents, full passport, and visas are in order and will remain valid for the entire length of your stay in Mongolia. We are able to give general advice on these matters but such requirements are subject to change and we cannot be held responsible if you do not check current requirements before your departure.

3. If you cancel your holiday

Transfer & Cancellation dates are computed as of the date we receive your completed booking form and deposit. Our Transfer & Cancellation Policies apply in every instance.

Period before departure within /Which notice of cancellation is received by us/ Amount of cancellation charge
Minimum fee (non-refundable) 100 USD
15-28 days prior to departure 40% of the deposit
8-14 days prior to departure 60% of the deposit
7 days until day of arrival 80% of the deposit
Once we have started to provide our service i.e. from the point of your arrival in Mongolia, no refunds will be made for unused trip arrangements for any reason. There will be no refund given for unused hotel rooms, meals, sightseeing, trek days or any other charges once the trip has commenced. The cost is quoted as a package price and credits are not given for services not used.

4. If you change your holiday.

If you wish to change your travel arrangements in any way, after our confirmation invoice has been issued, for example, you choose a different departure date or change the hotel, we will do our best to accommodate these changes, but this may not always be possible. Please inform us about possible changes as early as possible. Any request to change your travel arrangements must be made in writing by the person who made the booking. If the cost of the trip which you had booked originally is higher than the cost of the new arrangement, the difference will be regulated according to our Cancellation Policy (see above). If the cost of the amended or new itinerary is higher than the original one, then the extra cost of the new travel arrangement will be invoiced with the addition of an extra administration charge of USD50.

5. If you have any complaint

If you have a complaint arising out of what we have agreed to provide for you please let us know at the earliest opportunity. If a problem arises during your trip, it is important that you advise the Tour Guide, Leader and the suppliers in the first instance who will endeavor to put things right. If your complaint cannot be solved locally you should advise us within 14 days of returning to your home country, in writing, with all other relevant information. Your letter will be given prompt attention. If you fail to follow this simple procedure we cannot accept responsibility, as we would have been deprived of the opportunity to investigate the matter and hopefully rectify any problem.

6. Insurance

It is essential that all passengers are fully covered with reputable travel insurance cover before setting out on holiday. Insurance must cover personal accident, medical expenses, loss of effects, repatriation costs and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience.

We have to receive Rest Payment before we start the services and reserve the right to cancel any reservation for which the Rest Payment has not been received at least 10 days before the start services. There is 2 ways to pay the Rest Payment. Bank Transfer or Cash Payment.